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1. Power up the C3 with the enclosed adaptor and power cord. Make sure the C3 is covered with good Wi-Fi signal. It is recommended to keep the C3 within 10 meters distance with the Wi-Fi Router.
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1. Make sure the number of Wi-Fi connected devices is within the wireless network capacity of your router. Otherwise, please use a higher capacity router. 2. Reconnect your iOS devices to Wi-Fi and make sure the Wi-Fi signal is strong enough.
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(1) Make sure Bluetooth is enabled in your iOS device. (2) Make sure your HS2 is within connecting range of your iOS device. (3) Before set up, reset the device by long pressing the button in the center for about 15 seconds until LED blinks red, green and blue once. (4) Scan the setup code on the device, instruction manual or inner packaging. (5) If the app prompts “couldn’t add the device” after scanning the setup code: a. remove this HS2 that was added before and close the app; b. restore the accessory to factory settings; c. add the accessory again; d. update the device firmware to the latest version.
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(1) Please check the battery level. Make sure the battery level is higher than 5%. (2) If HS2 is under BLE5.0 connection, the range is limited to BLE range only. So if BLE connection is poor, please consider setting up a Thread network for HS2. (3) If the connection of HS2 and the Thread network is too weak, try putting a Thread router to improve the Thread connection.
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